CompTIA 220-1202 Exam Dumps

CompTIA 220-1202 Sample Question Answers

Question # 1

Why would a network engineering team provide a help desk technician with IP addresses for a wired network segment?

A. Only specific DNS servers are allowed outbound. 
B. The network allow list is set to a specific address. 
C. DHCP is not enabled for this subnet. 
D. NAC servers only allow security updates to be installed. 

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Question # 2

An organization sees unauthorized apps installed and licensing prompts. What should the security team do?

A. Deploy an internal PKI to filter encrypted web traffic. 
B. Remove users from the local admin group. 
C. Implement stronger controls to block suspicious websites. 
D. Enable stricter UAC settings on Windows. 

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Question # 3

An administrator is investigating a zero-day vulnerability. If left unpatched, it could severely impact business. The patch requires downtime. What should the administrator do?

A. Create a standard change request. 
B. Implement an emergency change. 
C. Immediately freeze all changes. 
D. Continue operations until the next change interval. 

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Question # 4

Multiple users clicked a phishing link from a compromised email account. The security team isolates and removes the threat. Then, the management team provides security awareness training to the company. What step is this? 

A. Provide user education. 
B. Compile lessons learned. 
C. Update the antivirus software. 
D. Perform additional scans. 

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Question # 5

An administrator must rename the administrator account on a Windows desktop. Which tool is best for this?

A. lusrmgr.msc 
B. devmgmt.msc 
C. gpedit.msc 
D. eventvwr.msc 

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Question # 6

A help desk technician recently installed an SSH client on a workstation in order to access remote servers. What does this enable?

A. To utilize an SSO connection 
B. To securely establish a console session 
C. To encrypt and decrypt protected messages 
D. To facilitate device log reviews

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Question # 7

A user reports that the time on their computer does not match the time on their VoIP phone. What should a technician do?

A. Confirm the user is logging in to the domain. 
B. Manually set the time on the phone to match the computer. 
C. Download and install the latest BIOS update. 
D. Configure access to an available NTP server. 

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Question # 8

A technician is securing a newly deployed workstation. Only authorized users should access it. Which actions should the technician take? (Select two)

A. Defragment the hard drive 
B. Enable SSH 
C. Enable screensaver locks 
D. Disable iCloud integration 
E. Enable the firewall 
F. Apply the BIOS password 

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Question # 9

What is found in an MSDS (Material Safety Data Sheet) for a battery backup?

A. Installation instructions 
B. Emergency procedures 
C. Configuration steps 
D. Voltage 

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Question # 10

A technician follows proper malware removal procedures but cannot remove all malware. They decide to reload the OS. What should they select?

A. Version upgrade 
B. System restore 
C. OS repair 
D. Clean install 

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Question # 11

A town clerk wants to work from home and access documents on a town hall server. What should a technician set up?

A. VNC 
B. RDP 
C. VPN 
D. SSH 

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Question # 12

A technician needs to download and install a new web browser on a desktop. Which attribute should be used to verify the installer's authenticity?

A. Date 
B. Hash 
C. Size 
D. Name 

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Question # 13

A technician uses AI to draft a document about new software benefits. Upon reading, the technician sees factually incorrect info. What term best describes this?

A. Data privacy 
B. Hallucinations 
C. Appropriate use 
D. Plagiarism 

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Question # 14

A desktop technician is mapping a remote Windows share \\WinNAS\shared as local drive Z:. Which command should the technician run?

A. nslookup -opt 3: \WinNAS\shared 
B. net use 3: \WinNAS\shared 
C. chkdsk /R 2: \WinNAS\shared 
D. sfc /offwindir 3: \WinNAS\shared 

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Question # 15

A user is unable to use the latest version of an app on a legacy tablet. What is the most likely reason?

A. The OS is end-of-life 
B. Space is inadequate 
C. MDM is blocking updates 
D. The tablet is infected with malware 

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Question # 16

A technician needs to change hibernation settings on a Windows computer via a batch file. Domain policies are unavailable. Which is the best method? 

A. Use Power Options in Control Panel 
B. Update the computer"™s firmware 
C. Run gpupdate from command prompt 
D. Use the powercfg command in PowerShell 

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Question # 17

After installing new webcam software, a PC experiences BSOD during videoconference calls. What should the technician do next?

A. Update the anti-malware signature and scan the system 
B. File a warranty claim with the manufacturer 
C. Start in Safe Mode and roll back the device driver 
D. Reconnect the webcam to the computer 

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Question # 18

A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. What should the technician do first?

A. Implement the change 
B. Approve the change 
C. Document the change 
D. Schedule the change 

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Question # 19

A technician is installing a cloud-based productivity suite and gets an error saying the installation is unavailable. What should be tried first?

A. Reinstall the productivity suite 
B. Download an open-source alternative 
C. Check the license device limit 
D. Update the device OS 

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Question # 20

A user logs in daily and cannot print a report. Help desk fixes it each day, but the issue recurs. What should be done so the issue doesn"™t recur? (Select two)

A. Set the print spooler to have no dependencies 
B. Set the print spooler recovery to take no action 
C. Start the printer extensions and notifications service 
D. Start the print spooler service 
E. Set the print spooler to Automatic 
F. Set the print spooler log-on to the user's account 

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Question # 21

A user cannot upload files to corporate servers from their mobile device when outside the office, but uploads work fine in-office. What should a technician do to determine the root cause?

A. Check the data usage limit 
B. Enable airplane mode 
C. Verify the last device reboot 
D. Enable Bluetooth connectivity 

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Question # 22

A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should be used?

A. Group Policy 
B. Firewall 
C. Microsoft Management Console 
D. MSConfig 

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Question # 23

An employee is trying to connect their company laptop to airport Wi-Fi. A pop-up with the airport logo appeared and was closed quickly. The internet does not work. What should a help desk technician suggest?

A. Look for a wall socket with RJ45 and try to connect 
B. Contact the airport IT department 
C. Tell the employee that company policy prohibits connection to public Wi-Fi 
D. Reconnect to the network and read the pop-up carefully 

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Question # 24

A technician reviews an organization's incident management policy. The organization uses a third- party vendor with multiple tools to protect its assets. What service type is this? 

A. PaaS 
B. EDR 
C. MDR 
D. XDR 

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Question # 25

The battery on a user"™s smartphone discharges quickly during travel. The phone was replaced two weeks ago. What should the technician do first?

A. Replace the battery with a higher capacity option 
B. Provide an external battery 
C. Ensure the charging port is working 
D. Look for applications that are reporting the highest utilization 

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Question # 26

A secretary receives an email from the CEO requesting immediate vendor payment. Later, the CEO says they never sent it. Which social engineering tactic is this?

A. Evil twin 
B. Impersonation 
C. Whaling 
D. Spear phishing 

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Question # 27

Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?

A. Service-level agreements 
B. Call categories 
C. Standard operating procedures 
D. Knowledge base articles 

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Question # 28

Which of the following concepts should a technician consider when discussing confidential work projects with individuals outside the company?

A. EULA 
B. EOL 
C. SLA 
D. NDA 

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Question # 29

A user"™s computer is running slowly. Task Manager shows: Disk: 2% Network: 12% GPU: 15% CPU: 70% Memory: 97% Which of the following would a technician most likely do to resolve the issue?

A. Clear browser cached data 
B. Upgrade the network connection 
C. Close unnecessary programs 
D. Delete temporary files 

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Question # 30

A Microsoft OS laptop user frequently forgets their password. Which alternative login method should a technician enable?

A. Single sign-on 
B. Windows Hello 
C. BitLocker 
D. User Account Control 

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Question # 31

Which of the following malware types typically has very high computing resource usage?

A. Rootkit
B. Cryptominer 
C. Boot sector virus 
D. Trojan 

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